At SnapShift Strategies, we value clarity and mutual respect. This policy outlines our handling of cancellations, refunds, and payments to ensure clear expectations.

Consultations

Introductory consultations (30 minutes) are provided at no cost unless otherwise stated.

• If you need to reschedule a consultation, we request at least 24 hours’ notice.
• Missed consultations without notice may limit future booking availability.

Project-Based Services

Deposits

• All project-based services require a 50% non-refundable deposit to secure your spot and begin work.
  • This deposit applies to planning, discovery, strategy development, and preparation time, and is earned upon receipt.
• Deposits are non-refundable under all circumstances, including project cancellation, change of scope, or early termination by the client.

Cancellations

• If a client cancels a project after work has begun, the client remains financially responsible for:
  • The non-refundable deposit, and
  • All work completed up to the cancellation date, billed at the agreed project rate or hourly equivalent.
  • Any unpaid balance for completed work becomes immediately due upon cancellation.
• Cancellation does not relieve the client of payment obligations for work already performed.

Refunds

• Due to the customized, strategic nature of our services:
  • Refunds are not offered for any services rendered, work performed, or time allocated, whether completed in full or in part.
  • No refunds will be issued once work has begun, regardless of project outcome, business performance, or client preference.
• Once deliverables have been approved, shared, or access has been granted, all sales are final.

Retainer Services

• Retainer agreements may be cancelled by either party with 30 days’ written notice, as outlined in the contract.
• Clients are responsible for payment during the notice period, including any retainer fees that fall within that time.
• Unused retainer hours do not roll over and are not refundable unless explicitly stated in writing.

Delays & Client Responsibilities

• Timely feedback, approvals, and access are required to meet agreed timelines.
• Delays caused by missed client deadlines may result in adjusted timelines or additional fees, as outlined in the contract.
• Extended delays may require a revised scope or a new agreement.

Payment Disputes & Chargebacks

• We encourage open communication if there is a concern about an invoice or service.
• Initiating a chargeback or payment dispute does not override this policy or void contractual obligations.
  • Clients agree to contact SnapShift Strategies directly to resolve any billing concerns before pursuing a chargeback.
  • Unauthorized chargebacks may result in immediate suspension of services and may be contested with supporting documentation.
• Clients remain responsible for any fees incurred during dispute resolution.

Questions

If you have questions about this policy or how it applies to your services, please reach out before engaging services. We’re always happy to clarify expectations upfront.